Hi Julie, we are sorry you did not enjoy your stay. However based on your comments it seems there was a mismatch of expectations. We are very clear in our listing that this is our active family home to whom we rent out the additional rooms that we do not use for ourselves. As you can see from our hundreds of incredibly positive reviews most people love staying here. At the time you were here, there were 4 other people staying with us who were all wonderful. None of the rooms had mattresses on the floor so we are not sure where you are getting that idea. Our house is cleaned professionally twice a week by cleaners. However it is not cleaned daily like a hotel, which it seems is what you were expecting. We were happy to let you come early and drop your bags. When you did arrive we were out and then welcomed you once we got back home. At the time you seemed very happy with everything and never raised any concerns. We always encourage our guests to let us know if they are not completely happy so we can do our best to address any issues. Our intent is to offer the best experience we can for our guests that is very much like staying at a friends house. We want to do everything we can to help make our guests visit to toronto wonderful and memorable. We are very sorry that it seems what we had to offer was not up to your expectations. We recommend in the future you select entire places on Airbnb or stay at a hotel where everything is completely private and usually perfect. However in Toronto you are likely to be paying $200-300 per night for that type of stay instead of the $70.00 we charged for the two of you in a beautiful double room with a King bed. Thank you again for staying with us. We wish you well on your travels.