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    Informations sur le COVID-19
    Pour consulter les options d'annulation et de remboursement, sélectionnez une réservation sur la page Voyages. Notre Politique relative aux cas de force majeure ne s'applique qu'à certaines réservations. Si votre date d'arrivée est postérieure au 15 août, consultez cette page le 15 juillet 2020 pour obtenir les dernières informations.

    Comment puis-je obtenir un remboursement si je suis dispensé de payer la taxe de séjour en Italie ?

    Some municipalities in Italy exempt certain travelers from the tourist tax or allow for a reduction in the amount paid. Exemptions may include children (the age varies from municipality to municipality), residents of the municipality, or travelers who are visiting a relative in the hospital.

    In order to find out if you qualify for a refund or a reduction, you can visit the dedicated tourist tax page on the website of the municipality where you’re staying, or contact their tax or treasury office.

    If you booked your stay on Airbnb in a location in Italy where we automatically collect the tourist tax (this article lists these locations), and you determine that you're due a refund, you can request a refund by contacting us. We'll ask you to send us a completed official refund request form.

    You can download the refund forms for the following locations:

    As required by law, the form you send to us will be shared with the municipality in order to process your request. Refunds will be processed after your reservation is completed.

    If you’d like to find out more, the links below provide more info for these locations:

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